In this section, you will find answers to frequently asked questions.
For customers ordering in the Middle East, Africa, Central and Eastern Europe, Russia and Commonwealth of Independent States, please go to your relevant country page for local distributor and customer service information.
Please find the opening hours below:
|Country||Open hrs (CET)|
|Germany||08:00 – 17:00|
|UK/IRE||09:30 – 18:00|
|France||08:30 – 17:30|
|Italy||08:30 – 17:30|
|Spain||08:30 – 17:00|
|Portugal||08:30 – 18:00|
|Belgium||08:00 – 17:00|
|Netherlands||08:30 – 17:00|
|Luxemburg||08:00 – 17:00|
|Switzerland||08:00 – 17:30|
|Austria||08:00 – 17:00|
|Norway||08:00 – 16:00|
|Sweden||08:00 – 16:00|
|Finland||08:00 – 16:00|
|Denmark||08:00 – 16:00|
|Poland||08:00 – 16:00|
If you are ordering from a distributor, please refer to their customer service hours.
Patient Recovery product offerings include:
- Enteral feeding
- Operating room products and accessories
- Wound care
- Chart paper
- Needles and syringes
- SharpSafety ™
- Blood collection systems
- Dental vet
A full list of Patient Recovery products and product codes owned by Cardinal Health is available on this site.
|Country||Legal Entity Name||Bank Account #||VAT #|
|Austria||Cardinal Health Austria 504 GmbH||GB81 BOFA 1650 5072 3250 14||ATU69813428|
|Belgium||Cardinal Health Belgium 505 BVBA||BE34 6858 1610 2090||BE0633508483|
|Denmark||Cardinal Health Denmark ApS||DK1452950012007140||DK37593192|
|France||Cardinal Health France 506 SAS||FR76 4121 9160 1000 0327 0102 871||FR 66 812365609|
|Germany||Cardinal Health Germany 507 GmbH||DE81 5001 0900 0020 5260 25||DE 301 067 158|
|Italy||Cardinal Health Italy 509 S.R.L||IT74 X033 8001 6000 0001 4584 035||IT09158150962|
|Luxembourg||Cardinal Health Luxembourg 522 Sarl||BE34 6858 1610 2090||LU28138657|
|Netherland||Cardinal Health Netherlands 502 B.V.||NL66 BOFA 0266 5514 32||NL 855144622B01|
|Norway||Cardinal Health Norway AS||NO5097501107348||NO915862993MVA|
|Poland||Cardinal Health Poland Sp. z.o.o.||PL13128000030000003182094032||PL6342866148|
|Portugal||Cardinal Health Portugal 513 Unipessoal Lda.||PT50 0007 0000 0032 2416 5552 3||PT513620834|
|Spain||Cardinal Health Spain 511 S.L.||ES28 1485 0001 0600 3637 2022||ESB87334017|
|Sweden||Cardinal Health Sweden 512 A.B.||SE1650000000058151021381||SE559017980901|
|Switzerland||Cardinal Health Switzerland 515 GmbH||CH35 0872 6000 0501 2904 2||CHE424707799|
|UK||Cardinal Health U.K. 432 Limited||GB60 BOFA 1650 5054 9290 24||GB219383593|
If your country is not listed here, please visit your country specific page.
If you are a distributor in CEE, MEA, Russia or CIS, please visit the distributor page for the correct information.
|Name||Job Title||Area Covered||Phone|
|Aileen O’Sullivan||UK/Ireland Sales & Marketing Director||UK/I||+353 email@example.com|
|Mark Lee||Regional Sales Manager||North||07581 firstname.lastname@example.org|
|Hannah Barton-Brown||Regional Sales Manager||North||07739 079207||Hannah.email@example.com|
|Shane Field||Product Manager||UK/I||07736 firstname.lastname@example.org|
|Andrew Drake||Product Manager||UK/I||07753 email@example.com|
|David Oakes||Strategic Partnership Manager||UK/I||07741 firstname.lastname@example.org|
|Vicki Nicklin||Business Administrator & Marketing Support||UK/I||07741 email@example.com|
|Christine Heywood||Clinical Trainer||South||07827 firstname.lastname@example.org|
|David Doran||Clinical Trainer||South||07900 email@example.com|
|Linda Halsted||Clinical Trainer||North||07741 firstname.lastname@example.org|
|Julie Russell||Clinical Trainer||North||07900 email@example.com|
|Alex Jamieson||Account Manager||Scotland||07384 firstname.lastname@example.org|
|Jamila Rahman||Account Manager||M62 Corridor||07900 email@example.com|
|Esmond Goodall||Account Manager||NE & Cumbria||07900 firstname.lastname@example.org|
|Alexander Stewart||Account Manager||Midlands||07342 email@example.com|
|Katie O’Gorman||Inside Sales||North||07776 firstname.lastname@example.org|
|Terry Harrison||OR Specialist||North||07741 email@example.com|
|Helen Sier||OR Specialist||South||07785 firstname.lastname@example.org|
|Laura Devane||Inside Sales||South||07776 email@example.com|
|Sarah Henniker||Account Manager||South West||07741 firstname.lastname@example.org|
|Lakhmi Bhambra||Account Manager||London||07741 email@example.com|
|Anna Brown||Account Manager||East Anglia/North London||07966 firstname.lastname@example.org|
|Martin Gunn||Account Manager||London||07789 email@example.com|
|Paul McEleney||Account Manager||East Anglia/Kent||07502 firstname.lastname@example.org|
Please see the letter specifically for Kit Packers and also call your sales representative – their details are in the letter also.
Please see the letter specifically for OEMs and also call your sales representative – their details are in the letter also.
Customers can place orders by e-mail, fax, or electronically (EDI).
If you order electronically, you can download your new product catalogue here: https://moveto.cardinalhealth.com/edi-information/
The Cardinal Health EDI product catalogue can be downloaded from the EDI section on this website.
Please contact Cardinal Health customer service for assistance with Patient Recovery products.
Cardinal Health customer service can assist you with Patient Recovery item orders, questions, returns and can also support you in the resolution of product issues, including all questions on the service and repair of devices.
Cut-off time for orders with Cardinal Health is 13:00 daily.
If you are ordering from a distributor, please contact them for more information on their order cut-off times.
Orders can be placed electronically through all common EDI-platforms. Please reach out to your local customer service team if you’d like to set up EDI orders. If you are already using EDI to submit orders please check that you have Cardinal Health entered as the supplier to ensure correct order processing.
You can also go to the electronic ordering (EDI) section of this web site where you can:
- register to order by EDI
- request information
- get contact details for EDI support
- get a copy of the Patient Recovery product catalogue
The standard delivery time in western Europe is approximately two to three days. If you are ordering from a distributor, please contact them for more information on standard delivery time.
Cardinal Health has been in contact with all distributors regarding their individual ordering process and delivery schedule. If you are a distributor and require further information, please contact EMEAdistributors@cardinalhealth.com.
The product list is available on this site.
Please note that not all items may be available in your region.
Yes, after the transition date you will need to order Medtronic products from Medtronic and Cardinal Health products (incl. Patient Recovery) from Cardinal Health.
Medtronic will no longer be selling Patient Recovery products and you will only be able to purchase these directly from Cardinal Health or from authorised distributors.
Please note that, Medtronic products will continue to be sold directly by Medtronic. Cardinal Health is only taking over the distribution of Patient Recovery products. You will not be able to purchase other Medtronic products from Cardinal Health.
For western Europe:
Please contact customer service before you return your product. Customer service will provide you with a Return Material Authorisation (RMA) form which you should complete and send back. When this RMA is approved, customer service will arrange to pick-up up the product.
For CEE, MEA, Russia and CIS:
Cardinal Health does not offer service and repair in Russia and the CIS region. For other markets facilitated by Cardinal Health distributors, please reach out to the appropriate distributor for information on service and repair in your market.
We have a dedicated customer service team to support service and repair. It is important to contact us before you start to process a return. The team can be contacted through our customer service number. Please see the customer service section of this web site for details.