Distributor Complaint Handling

For distributors in western Europe, CEE, MEA, Russia or CIS region, we have put a simple process in place for product complaint reporting. Below you will find a PowerPoint explaining the process that can be downloaded by clicking the button on the right of this page. This PowerPoint will explain what a complaint is, how to report complaints to Cardinal Health, as well as how to return complaint product samples. In addition, it will outline your responsibilities as a master distributor.

Below the presentation, you will find a preview of the complaint intake form. You will need this form to report complaints to Cardinal Health. You can download the form by clicking on the button on the right of this page.

 

How to report complaints:

Distributors Complaint Training_Patient Recovery_English_211018

Complaint intake form:

Complaint-Intake-Form